Photoqueue Management

Photoqueue Management - All attempts and completions sent from mobile phones, regardless of the application being used, has been stored first inside this area before approval. Unlike before, now it has three available options. These options are approve, reject, and hold.

Warning: Be careful on rejecting records, for this is equivalent to deletion of record. If you're not yet sure if you really want to disregard that record, you can use the on hold option and display it on the on hold page.

On each records, there are four (4) available links that redirect you to different pages.

Reference Images

Descriptions

View Photo Link - This will display the photo attached in a certain attempt/completion captured by the mobile phone.

Case Screen Link - By clicking the actual job no. itself will bring you to the case screen page. In this example, the job no. is 911.

Job Screen Link - This icon commonly located in the right-side of the job number. This will redirect you to the job screen area where other information will be reflected after approval.

Investigation Link - This link will redirect you to the photoqueue investigation page. This page contains more information on the process server's inputs. In this page also, you can display the map and calculate the actual distance between the address gps location and phones gps location. Unlike the case screen messaging, this page also have a post approval messaging between you and your server agent.

 

 

What are the ways to view this page?

1. Via Quick Tasks Buttons - In the Main page, under the "Blog Posts/Updates", you can see Quick Tasks buttons. Choose the button with the label of "Manage Photo Queue".


2. Notifications Area - Still in the main page, you can find it in the fourth bullet that states "Photo(s) to be Approved (New)". Unlike the quick tasks buttons approach, this will display the number of photos that was sent. It will be automatically refresh every 5 minutes, but if u can't wait, you can always hit the "refresh" link beside the title "Notifications" to refresh it.



Photoqueue Investigation Page

Photoqueue investigation page will let you see all the information passed by the mobile app, display map location and compare it's service address and where the actual mobile was taken based on GPS data (Longitude and Latitude) and lastly, when something is gone wrong, you can manually edit it's service GPS data.

Aside from the above features, you can now create a conversation based only on a certain photoqueue.

Listed below is the procedure how:

1.) Create a new message and hit "Send Message"


2.) The message will be displayed on Process Server's main page like this


 

Default Color Code Descriptions

Pink
 1.) When the date difference between alleged date and exiftime is greater than 20 minutes...and it will also highlight the "TimeDiff" column by background "Red", just to let you know that its on the timediff area.
 2.) When calculation of variance (Distance between the service address and it's actual gps coordinate recorded by server's mobile) results greater than or equal to 0.5 Miles.


Green
When calculation of variance (Distance between the service address and it's actual gps coordinate recorded by server's mobile) results less than 0.5 Miles.

Blue
 When the job has already been approved...and it will give you this description "JOB ALREADY APPROVED! JOB INFO WILL NOT UPDATE!" which means if you click on the traditional "Confirm" button upon approve, the info sent will not be saved unless you will click on the "Overwrite Confirm (For Approved Jobs Only)" button which is exclusively intended for this instance. Job is completed and not approved it will show in lightblue color.

Light Blue
Job Completed but Not Approved

 





 

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